> For the complete documentation index, see [llms.txt](https://codico-dispatch.gitbook.io/documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://codico-dispatch.gitbook.io/documentation/troubleshooting-and-faq.md).
# Troubleshooting & FAQ
Solutions to common setup problems and answers to frequent questions.
## Booking form
The address search does not find addresses
* Check that Google Maps is connected in [Google Maps & Services](/documentation/integrations/google-maps-and-services.md).
* Check [Map Restriction](/documentation/locations-and-rules/map-restriction.md). Only the countries selected there are searched.
* If **Full address only** is on in [Booking Limits & Rules](/documentation/system-settings/booking-limits-and-rules.md), customers must choose an address with a street and house number.
A vehicle class is missing or has no price in the booking form
* Check the [Vehicle Availability Rules](/documentation/fleet-and-pricing/vehicle-availability-rules.md) for the route.
* Check the prices of the vehicle class in [Vehicle Classes](/documentation/fleet-and-pricing/vehicle-classes.md) and [Route Pricing](/documentation/fleet-and-pricing/route-pricing.md).
* If **Zone-to-Zone Mode** is on, prices and availability are calculated by [zones](/documentation/locations-and-rules/custom-zones.md). Check that the pickup and drop-off are inside your zones.
Customers cannot book at all, or only at certain times
In [Booking Limits & Rules](/documentation/system-settings/booking-limits-and-rules.md), check:
* **Disable booking** and **Disable booking daily from / till (GMT)**. The times are in GMT.
* **Booking date term**, the minimum time between booking and pickup.
Administrators are not affected by these rules, so test as a customer.
A customer cannot change or cancel a booking
The **Booking edit deadline** and **Booking cancellation deadline** in [Booking Limits & Rules](/documentation/system-settings/booking-limits-and-rules.md) set how long before the trip customers can still make changes. Administrators can always edit bookings.
The booking form on my website does not appear
* Check that both pieces of code from [Website Booking Form](/documentation/sales-and-marketing/website-booking-form.md) are on the page: the script and the `` tag.
* Check that the script address is your own system's address, not the demo address.
## Emails
Emails do not arrive
* Check your mail server in [SMTP (Email)](/documentation/integrations/smtp-email.md) and use **Send a test email**.
* With Gmail, use an app password. The error *535-5.7.8 Username and Password not accepted* means the password is wrong.
* Customers can switch off individual emails in their profile. See [Customers](/documentation/people-and-companies/customers.md).
* Some templates, such as **Company Invoice Request**, have an **Enabled** switch. See [Notifications](/documentation/notifications.md).
An email is missing information, such as the flight number
Open the template in [Notifications](/documentation/notifications.md) and tick the **Show …** checkbox for the block and for the field.
## Dispatch and drivers
Drivers do not receive booking offers automatically
* Check that **Auto-assign driver** is on in [Booking Limits & Rules](/documentation/system-settings/booking-limits-and-rules.md).
* Check **Auto-assign max radius (km)**. Only drivers within the radius get the offer.
* The driver must be online in the [Driver Mobile App](/documentation/people-and-companies/driver-mobile-app.md).
## Integrations
Bookings from a booking platform do not come in
* Check that the integration and **Receive bookings** / **Farm In** are switched on.
* Check that every vehicle type or product is mapped to one of your vehicle classes. Bookings for unmapped types or products are not imported.
* Click **Sync bookings now** where the integration has it.
* Check that the pickup is inside your service area.
See the page of each platform under [Integrations](/documentation/integrations.md).
The Partner Network connection does not work
Both companies must add the other's token. If you clicked **Regenerate**, send the new token to your partners. See [Partner Network](/documentation/integrations/partner-network.md).
## Other questions
Why are the settings empty in the demo?
The demo hides settings values and shows *Sorry, you are in DEMO mode*. In your own system you see and save your values.
A translated text shows ":userName" or similar
Texts can contain placeholders such as `:userName` or `:booking_id`. The system replaces them when the text is shown. If a placeholder appears as text, it was changed in [Translations](/documentation/system-settings/languages-and-translations.md). Copy it back exactly as in the English text.
## Still need help?
* Watch the [video guides](https://www.youtube.com/playlist?list=PL6fvZC7jxNLgJCVlVERayPzmFpsC6u09f).
* [Book a 30-minute onboarding session](https://codico.io/30-minute-onboarding-session/) with the CodiCo team.
* [Book a 15-minute call](https://codico.io/book-15-minute-meeting/) or [send a request](https://codico.io/get-free-quote/).
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