> For the complete documentation index, see [llms.txt](https://codico-dispatch.gitbook.io/documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://codico-dispatch.gitbook.io/documentation/bookings-and-dispatch/booking-and-payment-statuses.md).

# Booking and Payment Statuses

What every booking status and payment status means and when it changes.

Every booking has two independent statuses: the **booking status** tells you where the ride is, and the **payment status** tells you whether it has been paid. You can filter the [bookings list](/documentation/bookings-and-dispatch/bookings-list.md) by booking status.

## Booking statuses

```mermaid
stateDiagram-v2
    direction LR
    [*] --> RequestQuote: customer asks for a price
    [*] --> Unconfirmed: new booking
    RequestQuote --> Unconfirmed: price agreed
    Unconfirmed --> Assigned: dispatched
    Assigned --> Confirmed: accepted
    Assigned --> JobRejected: rejected
    JobRejected --> Assigned: dispatched again
    Confirmed --> EnRoute
    EnRoute --> Arrived
    Arrived --> OnBoard
    OnBoard --> Completed
    Completed --> [*]
    Unconfirmed --> Cancelled
    Assigned --> Cancelled
    Confirmed --> Cancelled
```

| Status            | Meaning                                                                   | Tab in the bookings list |
| ----------------- | ------------------------------------------------------------------------- | ------------------------ |
| **Request quote** | The customer asked for a price instead of booking at a fixed price.       | Requested Quote          |
| **Unconfirmed**   | A new booking that is not yet assigned to a company or driver.            | Unassigned               |
| **Assigned**      | The booking is assigned and waits for the company or driver to accept it. | Assigned                 |
| **Confirmed**     | The company or driver accepted the booking.                               | Ongoing                  |
| **Job rejected**  | The company or driver rejected the booking. Assign it again or cancel it. | Rejected                 |
| **En route**      | The driver is on the way to the pickup address.                           | Ongoing                  |
| **Arrived**       | The driver is waiting at the pickup address.                              | Ongoing                  |
| **On board**      | The passenger is in the vehicle.                                          | Ongoing                  |
| **Completed**     | The ride is finished.                                                     | Ongoing                  |
| **Cancelled**     | The customer or your team cancelled the booking.                          | Cancelled                |

{% hint style="info" %}
Drivers move the booking through **En route**, **Arrived**, **On board** and **Completed** from the driver mobile app during the ride. You can also complete a booking from the bookings list with **Complete**.
{% endhint %}

## Payment statuses

| Payment status         | Meaning                                                                                                 |
| ---------------------- | ------------------------------------------------------------------------------------------------------- |
| **Pending payment**    | The booking has not been paid yet. Typical for cash bookings until the ride and for payment on invoice. |
| **Partially paid**     | Part of the amount has been paid, for example a deposit.                                                |
| **Complete payment**   | The full amount has been paid.                                                                          |
| **Refunding**          | A refund has been started.                                                                              |
| **Partially refunded** | Part of the payment has been returned to the customer.                                                  |
| **Refunded**           | The full payment has been returned.                                                                     |
| **Cancelled**          | The payment was cancelled.                                                                              |

The payment status and payment method are shown in the **Payment** column of the bookings list and can be changed there or in the **Amounts** block of the booking. Payments and refunds are recorded as invoices in **Invoices**.


---

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